Dave Bjorn, Principal

Dave Bjorn has been working as an independent consultant since 2011. He has firsthand experience in industries including travel and tourism, retail, food & beverage, finance, government healthcare programs, and non-profit administration. Having performed roles from frontline customer service and escalation to policy development and compliance auditing, Dave understands the motivations, routines, and challenges experienced in a process chain intimately. He enjoys asking questions and observing patterns. He enjoys a good puzzle. He wants to make lives easier through process improvement and technology adoption.

Dave has lived in Phoenix, Arizona for over 20 years after graduating with a Bachelor of Arts in Speech Communication from the University of Georgia. Speech Communication focuses on comprehension and creating understanding. It is a discipline that lends itself to observation, analysis of signals and messaging, and teaching. He has maintained his consulting practice as a way to ensure flexibility of focus and frequent learning.